Customer Service Apprenticeship

An Apprenticeship combines real work and learning. As an Apprentice you will usually spend 1 day a week in College and the rest of the week in your workplace.

Apprentices earn a wage and get experience whilst working towards a number of qualifications.

Excellent customer service is a vital part of any organisation and therefore Apprenticeships in this area are relevant across most industry sectors.

The ability to provide excellent customer service is often considered to be a prerequisite for any job role. Dealing with people can often be a challenge and because of this, it is important that you have the skills needed to deal with customers face-to-face and over the telephone in a polite, courteous and professional manner.

Most companies rely heavily on their customers, and therefore, a customer’s perception of your business is vital. An Apprenticeship in Customer Service will give you the skills needed in order to make the right impression in all of your company’s customers!

This programme is tailored to meet your employment needs, for example; Customer Service for Receptionists or Customer Service for Business Administrators.

Progression Routes

A Customer Service Apprenticeship can open doors to a fantastic career! Because of the broad nature of this Apprenticeship's relevance, you might use your skills to progress within your current company, or you might even decide that you wish to continue your education at a higher level, including degree level after successfully completing an Advanced Apprenticeship. An ability to deal with people in a professional manner will stand you in good stead for almost any future career!

How an Apprenticeship works

There are a number of elements to each Apprenticeship and this is called the framework. Each Apprenticeship framework has up to three main strands:

• Competence based element
• Technical element
• Skills element

These strands are sometimes accompanied by additional qualifications to give the most relevant skills and knowledge required for the job.

Competence Element

Apprenticeship:

Certificate in Customer Service

Advanced:

Diploma in Customer Service

Technical Element

Apprenticeship:

Level 2 Certificate in Customer Service

Advanced:

Level 3 Certificate in Customer Service

Skills Element

Apprenticeship:

Application of Number Level 1

Communication Level 1

Advanced:

Application of Number Level 2

Communication Level 2

Other Additional Study and Qualifications

Employment Rights and Responsibilities.