Apprenticeship Role - NCS IT LTD
Sector: Business and Professional Services
Location: Rossendale
Salary: £4.00 PH
The Role

NCS IT LTD are looking for a Business Administration Apprentice to join their team based in Rossendale. This vacancy is perfect for someone who has an outgoing personality, good communication, is able to work as a team with good attention to detail.

Duties

The successful candidate will undertake the following duties: Taking telephone calls from customers and documenting details to put through to the helpdesk mailbox, Raising customer problems/requests via ticketing system from emails, telephone calls, client portal and in person and then allocating to the triage queue or in an engineers diary. The successful candidate will also work along side engineers and the helpdesk supervisor to ensure customer SLAs are met.

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