Apprenticeship Role - Postman Pooch - Pendle Village Mill
Sector: Business and Professional Services
Location: Nelson
Salary: TBC
The Role

An exciting Customer Service Apprenticeship position has become available at eCommerce brand Postman Pooch (https://www.postmanpooch.co.uk) based within Pendle Village Mill.

Duties

The successful candidate will undertake the following as their main duties : Managing customer orders and packing them to be sent out, Dealing with one time customer support tickets and enquiries Dealing with subscription customer support tickets and emails, Answering the company phone and dealing with new / existing customers, Managing and answering customer inquiries on Facebook and Instagram, Assisting the director in improving the customer service journey from sale to delivery, Updating and manage Instagram / Facebook posts, Writing blog articles for the website Updating Google My Business accounts

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